|| Bias

4. Bias

We’re all biased, but there’s hope.  Eradicating our biases is just about impossible. And that’s likely for the best. We use assumptions based on previous experience to get through our lives efficiently. But, if left unchecked, biases can go too far. While we can’t eliminate our biases, we can keep them under control. One way to start? Spend time with lots of different people and things, Chamorro-Premuzic suggests. The more diverse our experiences, the greater the range of assumptions we can make.

Global Finance bias ambassador program was implemented at the 2018 year-end performance management calibration discussions.  The ambassador calls out where the same behavior, eg. direct communication style, was presented with different connotations or when a certain assumption was applied to the competencies without actual behavioral demonstrations.  The ambassadors help the people managers to focus on presenting the behavioral examples to getting to whether they contribute to results or whether they are opportunities.