|| HM at Orange County

#3 HM at LA, Head of Deposit Analytics, HR phone screen scheduled

(Ibo works there, now head of credit analytics, he says it's good leadership position) 

• 8/9 checking availability for hiring manager discussion
• 8/14 2019 1:30pm-2:00pm EDT: Ibo Dusi
• VP of Product, VP of decision science
• Onsite with loop interview afterward
• Base 200-225K with equity to be vested in 4 years after IPO (expectation 2022); almost 100% benefit, unlimited PTO, but currently have no 401K match, and no bonus; performance management, once in a year in September
• Big on the culture talk, diversity, representation ratio
• Will manage two functions, 3 or 4 decision science and a few junior business analysts
• Reporting on Ibo, 25% diversity representation
• The company vision is IPO, will not become a bank; currently, credit unions are providing the capital; “Score” proprietary credit rating and underwriting system, similar to EU model, can be commercialized; also vision is to build up the full-service product ecosystem
• Only mentioning revenue, 100M revenue in 2019 (started marketing in 2018) and currently 270 employee; my guess, it’s not profitable
• Recruiter, Gia Boulos <gia@happymoney.com>
• Talk to Chris Courtney and Laura Mae, on site in the first week of September
• Questions - 1) how did you join the company and build the deposit product team, the vision?  2) how many sprint teams do you have, how is your assessment of the techstack and talents, strengths and challenges of shipping the right products  3) interaction with the analytics team to set product goals, roadmaps and strategy 4) deposit product, mobile banking is becoming critical mass, what has been the focus of the early builds, to function or to delight or do differentiate
• Product
• Almost 20 years in the financial service industry, across corporate functions, credit, small business and more recently in the retail bank which focuses on deposit products for balances and pricing, primary banking checking relationships and brand lift
• General problem solving, data driven strategic mindset, for both customer experience and shareholder values, and just happen to be also more specialized in the finance space
• Every year I’d visit the NYC digital lab where we have all the product sprint teams, do a finance workshop, almost the enjoyable town hall experiences, smart and pointed questions … both about mission and about the tech journey balancing
• Deposit product vision, savings first or checking first, simplicity (account opening, eligibility, funds availability), perceived convenience (cash and payment), transactions (debit), insights for savings and investing products down the road, customer protection
• In recent years, product which includes features, placement, design become more explicit P&L drivers, similar to marketing and pricing
• Product cross sell, the multi account opening feature, the pre-select of the opt in buttons, the call center phone number … all prove to deliver material lift to account acquisition, revenue streams and cost reduction
• I had also seen the opposite direction, lesson learned, on a small scale, API breaks because of complexity of the codes, and we were well below volume target; on a big scale, the vision of a national product couldn’t deliver because the analysts said we want everything to be ready at the same time, and impacted the entire eco-system
• In the bank space, I have monthly pull up and I am the standing member of the monthly stakeholder committee.  1) overwhelmed with product agenda, priority because of profitability, so sharing the economic value, having that context gives engineer the purpose of the work they do 2) ideas, when grow volumes, we need to understand the readiness of our data and infrastructure, operations, and I’ve seen the product lead gives us the better risk mitigation plan than our usual business risk officer 3) sharing account level insights, the more digital accounts call more often
• LAX - Signs that state “Ride Service Pick-Up” are positioned on the Upper/Departures Level to facilitate the meeting point; Taxis can be found curbside on the Lower/Arrival Level islands in front of each terminal under the yellow sign indicating Taxis
• United is usually terminal 7 or at times 6
• FICO is determined by payment history, credit utilization ratio (30%), types of credit experiences, hard inquiries (up to 2 years for credit decisioning), negative information